The practice began using the askmyGP service in March 2020. Having managed requests for advice by telephone triage for over 3 years, we were keen to make the service more accessible and try to reduce the frustration of our patients having difficulty getting through on the telephone.
How does it work?
The service is accessed through an online portal which allows patients, or their carers, to submit requests for help to the practice. The requests can then be viewed by the relevant staff who can respond either via secure message or a telephone call. If required an appointment, home visit or even a video consultation can be arranged.
The first time you use the service you will need to provide some basic information – name, date of birth, phone number and email address.
We would encourage everyone to access the service online, but if this is a real difficulty for you, you can still telephone in as previously. The staff will then take your details and you will be added to the system alongside the online requests.
Benefits of using askmyGP
- removes the need to queue on the telephone
- there’s no need to rush at any time
- you can use askmyGP for yourself, your child or someone you care for
- you can choose a named GP if you wish, and say how you would like us to contact you
- we can usually respond within the hour, and you will be offered today if you need to be seen
- there’s no priority for people who phone or walk-in versus online. Everyone is the same.
- there’s no need to pre-register or bring documents
- this is a separate login from My Health Online, and you can’t order repeats.
The AskMyGP system gives us lots of data, we’ve uploaded a page to display some of this data here. The page also explains why we took the decision in November 2020 to switch the AskMyGP system off over weekends.