In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and maybe life-threatening.
When to Go To A&E?

Please complete our Allied Healthcare Appointment Request form

This is not for requesting an appointment with a GP, those requests must be phoned through telephone triage and will not be processed via this form.

• Requests may not be actioned the same day so for anything urgent, please make sure to contact the surgery through telephone.
• You will be contacted with an appointment or telephone consultation date. This may not necessarily be with the person you initially intended if the request is not within their remit, if this is the case the Receptionist will advise you.

This is a method where a Doctor telephones the patient and assesses their request through a detailed history and decides whether the patient's medical problem can be managed without the patient having to come in for a face to face appointment.

Tel: 01792 882368

The phone lines open at 8am for patients who feel they need to speak to a Doctor that day.

The receptionist may ask a few questions to help the Doctor judge the urgency of the request and prioritise the order in which patients are contacted on the day.

There are some instances, such as a sore throat, where they may direct you to another service like a pharmacy. For something like a rash, you may be asked to send a photo to us for the Doctor to see.

Once you have been put on the triage list for the Doctor, they will give you a call during the course of the day, this can be any time up until 6:30pm so do not worry if you do not hear anything from us straight away.

If the Doctor feels they need to see you face-to-face they will arrange this during the initial telephone consultation.

Please Note: Each Doctor has a set number of triage slots for the day which allows them to see each patient with enough allocated time and to safely manage their workload. Once the slots are full for the day, we will only accept genuine emergencies.

Appointments with locum doctors are also available at times when partners are away or at times of peak demand. The practice usually will employ locum doctors who have worked at the practice and are familiar with the patient population and the surgery setup. Nurse appointments can be booked via the telephone or at the reception.

These work the same as the normal telephone triage in that the Doctor will contact you during the course of the day and they will let you know if they want to bring you down for a face-to-face appointment.

Please ensure you book these slots on a day that you are available as if the Doctor does want to see you, it will likely be the same day. We expect these slots to get booked up very quickly.

To cancel your appointment please call: 01792 882368 using Option 4.

If this is the case, we do accommodate genuine emergencies in the afternoon and the Receptionist will advise on this, based on advice from the Doctor.