Talybont Surgery has run a triage system since 2016. This means that patients cannot directly book appointments themselves but contact the practice via the askmyGP online service. Please visit our askmyGP page for more information on this.
Should the doctor dealing with your query decide that a face to face appointment is the best way to address your problem, they will arrange this with you. Appointments are available throughout the working day and we try our best to be flexible and fit around your needs. Please note that we can’t always arrange appointments outside working hours and you may need to take some time out of work to see your doctor. Most employers are supportive about this but we will do our best to accommodate you if not.
We don’t have a strict “one problem per appointment” rule, but appointments are generally for 15 minutes and we do ask that you’re sensible about how much we can cover in that time.
Why can’t I just book an appointment?
The volume of work expected of GPs has increased significantly over the years. This is due to many reasons – an ageing population, a shift of workload from specialist care to GPs for many long term conditions, increasing requirements of guidelines for monitoring of those conditions, a greater range of treatments available, and rising patient expectations. This has been combined with an decrease in manpower, young doctors are choosing not to work in general practice.
To help manage this we try to deal with many more problems by using other healthcare staff, such as nurse practitioners, clinical pharmacists, physios etc. Our experience is that patients often choose to see a doctor when someone else can deal with their problem.
Doctors are also trying to manage more patients without seeing them face to face. Dealing with problems that don’t require a clinical hands on examination, and many don’t, is much quicker by telephone or digital messaging.
Experience in areas where doctors continue to offer open access to booked appointments is leading to very long waits, often many weeks, for an appointment. In this scenario there is then a higher rate of failure to attend for the appointment due to either the problem having got better or no longer being important to the individual, or them simply forgetting We think it’s more important that patients get the right help, from the right person, promptly.